Principal - Service Delivery Manager

Working Conditions

Flexible to work in EST / PST working hours .

Key Responsibilities

• Understand the suite of offerings and services provided to customers with focus on SLAs, processes unique to each customer and in-flight projects and actions currently underway.
• Develop and maintain excellent relations with key service managers and stakeholders in the customer organizations .
• Ensure internal delivery organizations show 100% adherence to customer processes and delivery timelines.
• Chair daily calls to co-ordinate open issues and next steps with the ability to track and report across multiple customers

Skills Required

Operations Management, Project Management, Service Delivery Management, Incident Management, Problem Management, Itil, Program Management