Presales Solutions Architect

Dear Candidate,

Greetings from TCS !!!

TCS is hiring for SIAM Architect, please find the below JD..

Experience range – 10 to 15 years

Location - PAN INDIA

Skills Required - Presales, Service Management / SIAM, RFP, RFI, RFQ, Service Management Solution

Role & Responsibilities –

• Must have extensive knowledge on Service Management / SIAM and should have worked on Service Management delivery, transformation, improvement projects and / or proposals
• Experience in SIAM design, implementation, and delivery of service. OR Must have experience in Service Management / SIAM solutions and pre-sales.
• Technical Expertise in SIAM – Define SIAM strategy, Design and implement SIAM framework, processes and tools in customer environment, Define and implement vendor performance management strategies and processes, Improve maturity of SIAM organization
• Must have one or more certifications such as ITIL v3 Expert, ITIL 4, SIAM Foundation, SIAM Professional.
• Knowledge of industry frameworks like DevOps, SRE, Agile, Lean, COBIT, and IT4IT will be an added advantage.
• Knowledge of platforms like ServiceNow, BMC, Flexera, Cloud will be an added advantage.