Guest relation executive

Guest Relations Executive

Position Summary : We are seeking a highly motivated and customer-oriented Guest Relations Executive to join our team. The successful candidate will be responsible for ensuring exceptional guest experiences by addressing their needs, resolving issues, and maintaining positive relationships throughout their stay.

Key Responsibilities :

• Greet and welcome guests upon arrival, ensuring a warm and professional first impression
• Handle guest inquiries, requests, and complaints promptly and efficiently
• Coordinate with various departments to fulfill guest needs and resolve issues
• Manage guest check-in and check-out processes, ensuring smooth transitions
• Provide information about hotel facilities, services, and local attractions
• Maintain accurate guest records and update information in the hotel management system
• Handle reservations, modifications, and cancellations as needed
• Assist with concierge services, including booking transportation and making restaurant reservations
• Monitor guest satisfaction and collect feedback to improve service quality
• Ensure compliance with hotel policies and procedures
• Assist in organizing and coordinating special events or VIP guest arrangements
• Maintain a clean and organized front desk area

Qualifications :

Skills and Competencies :

We offer a competitive salary, benefits package, and opportunities for professional growth within our organization. If you are passionate about creating exceptional guest experiences and thrive in a dynamic hospitality environment, we encourage you to apply for this exciting position.

Skills Required

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