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Reservations Executive

ConfidentialBengaluru / Bangalore, India

30+ days ago

Job description

Company Description

Shilton Hospitality Pvt Ltd is a diverse hospitality company with business hotels, resto-bars, catering facilities, music festivals, and leisure resorts.

Key Responsibilities

1. Centralized Reservation Management

Handle all reservations individual, group, and corporate for all units via phone, email, PMS, CRS, and OTA platforms.
Input, update, and manage bookings accurately across PMS.
Coordinate with property-level front desk and housekeeping to ensure seamless arrivals and occupancy.
Manage group blocks including allotments, cut-offs, and rooming lists.

2. OTA Extranet & Channel Management

Maintain and update rates, availability, and content across OTA extranets and distribution channels.

Monitor rate parity and fix discrepancies promptly.

3. Revenue Management & Forecasting

Analyze booking data, ADR, RevPAR, occupancy trends across properties; prepare and distribute regular reports.

Implement yield-optimizing strategies : dynamic pricing, inventory controls and overbooking approaches.

Support forecasting processes and demand calendars for future planning.

4. Reporting & Communication

Generate daily, weekly, and monthly reservations and revenue dashboards for senior management.

Communicate rate changes, inventory updates, and reservation trends to relevant stakeholders across departments.

5. Team Coordination & Training

Lead, mentor, and upskill reservation agents centrally to maintain operational standards.

Promote revenue culture and best practices in reservation handling among internal teams.

6. Partner Engagement

Communicate with OTAs, travel agents, corporate clients, and marketing teams

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Skills Required

Forecasting, Crs, Pms, Revenue Management, Inventory Controls, Reporting

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Executive • Bengaluru / Bangalore, India