RB - Branch Control Unit : Centralized Process Management - Gold Governance

RB - Branch Control Unit : Centralized Process Management - Team

INTERNAL USAGE :

No. of Vacancies : Reports to : RB - Branch Control Unit : Centralized Process Management - Team Member

Is a Team leaderNOTeam Size : NA

Grade : AM / DM / SM / AVP

Business : Department : Branch BankingSub-Department : BCU

Location : COO2 A NPC Axis House, Airoli, Navi Mumbai

About Central BCU

The central Ops team plays a crucial role in the successful management of gold loan operational activity, periodical review and amendment of Gold Loan Ops Manual and Standard operation process, ensuring that branches are supported with query resolutions within TAT, handling EWM related vendor queries and payment process, enhancing system efficiency post consultation with all relevant stake holders and audit / compliance / regulatory is maintained. By focusing on these key areas, the team can enhance operational effectiveness and contribution to the overall success of the gold loan business of the bank.

About the Role

Centralized Process Management - Team is responsible to handle / perform various operational processes, handling branch support & queries / escalation within TAT, managing vendors for EWMs, System enhancements and UATs, SOP preparations, EDM publishing and ensure compliance to the internal & regulatory requirements / Audit. Generate various operational reports through BIU team.

Key Responsibilities

Ensuring smooth and efficient operations across all central functions including but not limited to

• .Branch support, queries, and customer complaints handling
• .Managing Branch Governance activities. MIS preparation, Publishing, & Monitoring
• .Managing vendor & bill payment.
• .Managing EGRC / Thematic / CXT / IAD / Concurrent / RBI / Regulatory audit.
• .Managing new projects, System developments, UAT, BIU , MIS etc.
• .Gold loan Process / and CMC review / new initiatives.
• .Preparing and publishing of EDMs & FAQ.
• .Gold loan branch governance dashboard monthly.
• .Internal Team interactions.
• .Handling UAM request.
• .System enhancements & UAT.
• .Miscellaneous activities.
• .Coordination with BIU for various reports.
• .Gold Loan dashboard.
• .Customer complaints handling through CRM.
• .Identification of system bug and suggesting new system enhancement.
• .SOP preparation.
• .Weighing Machine calibration Tracking and Updation.
• .Vendors Bill processing & AMC arrangements.
• .Supporting for Branch Expansion :
• .Insurance refund monitoring :
• .Provisioning activity :
• .Identifying and empanelment of new vendor for stationery supply.

Qualifications

Optimal qualification for success on the job is :

Role Proficiencies :

For successful execution of the job, a candidate should possess the following :

Skills Required

Audit Compliance, Crm, Uat, System Enhancements