Customer Relationship Executive

About Tvisha Jewlz :

Tvisha Jewlz is a luxury fine jewellery house specializing in diamonds, polki, and jadau creations. With a focus on craftsmanship, innovation, and excellence, we are expanding our team to enhance our client experience and strengthen our internal coordination.

Role Overview :

We are seeking a proactive Customer Relations Executive to serve as the communication bridge between our sales, production, and clients . The ideal candidate will ensure smooth coordination from the time an order is placed until its completion and delivery, while maintaining exceptional client relationships through consistent updates and service.

Key Responsibilities :

➢ Making sure all the leads of the clients after placing orders are met.

➢ Ensuring your existing clients are satisfied through after-sales service.

➢ Always ask them for true feedback.

➢ Servicing the client after receiving the order till the time of collection of payment.

➢ Resolve the queries and questions of all the clients.

➢ Give or support the participants / clients about company products or services.

➢ Acting as a point of contact for complaints and escalating issues to the concern.

➢ Understand client queries and solve them in any manner.