ClearTrail Technologies - Lead Technical Support Engineer

Job Role : Lead Infrastructure implementation and support.

Experience : 9 to 11 years of experience in the role of Software and Hardware Infrastructure implementation and : BE (IT / Computers), MCA.

Work Location : Noida (work from office only).

Travel : Yes, required to onsite locations (PAN India + and Responsibilities :

• Identify Hardware and Software requirements related to Product Implementation.
• Keep yourself updated with latest trends in Hardware and Software Infrastructure.
• Design highly available product deployment architecture, networking architecture and storage architecture, virtualization architecture.
• Design network security as per the requirement of customer.
• Design and deploy Hardware, Software and Application monitoring tools.
• Use automation for deployments and system upgrades.
• Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs.
• Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications.
• Assist with knowledge-sharing initiatives as well as product release training and documentation.
• Participate in design reviews of HLDs and LLDs with Customers.
• Evaluation of new technology.
• Creation of customer requested reports and Customer & Skills :
• Bachelors degree in Engineering (IT / Computers) or MCA.
• 9 to 11 years of hands-on experience in software and hardware infrastructure implementation and support.
• Proven experience designing and deploying product deployment architectures including networking, storage, and virtualization.
• Strong knowledge of network security design and implementation.
• Expertise in deploying and managing monitoring and automation tools.
• Experience with diagnosing complex infrastructure issues and providing timely resolutions.
• Excellent communication skills for customer interaction and documentation.
• Ability to travel PAN India and internationally as required.
• Strong problem-solving skills and a proactive approach to technology evaluation.

(ref : hirist.tech)