Cisco Ucce
Tata Consultancy ServicesBengaluru, Republic Of India, IN15 days ago
Job description
TCS hiring!!
Role : UCCE components ICM, PG, CVP, CTI, Finesse, CUIC,CM
Location : Bangalore, Hyderabad
Experience : 5-10
Must have :
- UCCE – solid hands-on experience required on UCCE components like ICM, PG, CVP, CTI, Finesse, CUIC,CM
- Strong knowledge on Cisco products UCCE / PCCE & features and other cisco gateways understanding
- Strong hands-on CVP / ICM / CUIC / Finesse application & implementation work needed with troubleshooting capabilities.
- 3-6 years of relevant work experience
- ServiceNow tool experience for Change / Incident / Problem Management
- UCCE / PCCE– Knowledge and exposure
- Strong hands-on CC- Troubleshooting skills
- Knowledge of other contact center systems such as Genesys, Avaya, Nice, or F9 is preferred but not required.
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Cisco • Bengaluru, Republic Of India, IN
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