Cisco UCCE

TCS hiring!!

Role : UCCE components ICM, PG, CVP, CTI, Finesse, CUIC,CM

Location : Bangalore, Hyderabad

Experience : 5-10

Must have :

• UCCE – solid hands-on experience required on UCCE components like ICM, PG, CVP, CTI, Finesse, CUIC,CM
• Strong knowledge on Cisco products UCCE / PCCE & features and other cisco gateways understanding
• Strong hands-on CVP / ICM / CUIC / Finesse application & implementation work needed with troubleshooting capabilities.
• 3-6 years of relevant work experience
• ServiceNow tool experience for Change / Incident / Problem Management
• UCCE / PCCE– Knowledge and exposure
• Strong hands-on CC- Troubleshooting skills
• Knowledge of other contact center systems such as Genesys, Avaya, Nice, or F9 is preferred but not required.