IT Lead

Description

As the IT Lead, you will be responsible for maintaining the productivity of computer users and improving employee satisfaction through assisting with any procedural or operating difficulty involving IT applications, Infrastructure, endpoints, or services.

Job Duties

• Serve as the primary point of contact for all IT support requests within the office.
• Deliver excellent customer service through all employee interactions.
• Manage user onboarding / offboarding including provisioning accounts, devices, and access control.
• Oversee SaaS applications including Microsoft 365, SharePoint, Teams, and Power Platform.
• Maintain firewall (Fortinet) rules, routing and switching configuration, VPN tunnels, and network monitoring.
• Implement endpoint protection, patch management, and device compliance policies.
• Manage licensing, security, and access control for systems and applications.
• Maintain an accurate inventory of hardware, software, and accessories.
• Work with external vendors and service providers to ensure timely support and contract compliance.
• Self-Starter to IT projects that stretch beyond your comfort zone and do required research for solutions.

Required Qualifications

Preferred Qualifications

Working Environment

Physical Job Requirements

Tools and PPE Requirements

Limitations and Disclaimer

This job description describes the general job duties, accountabilities and physical requirements associated with the position; it is not an exhaustive list of all the duties, accountabilities, or skills required for the position.

The general job duties, accountability and physical requirements associated with the position are subject to modification to reasonably accommodate individuals with disabilities. Some physical requirements may exclude individuals who pose a threat or risk to health or safety to themselves or others.

This job description neither states nor implies that the listed general job duties, accountabilities, and physical requirements associated with the position are the only tasks expected of an employee. An employee is also required to follow any other job-related instructions and perform any other job-related tasks requested by their supervisor and not in violation of any applicable laws, regulations, or rules.

Requirements are representative of minimum levels of knowledge, skills, and abilities . To perform this job successfully, an employee must possess the abilities and aptitude to perform each duty, accountability, and physical requirement proficiently.