IT Operations Lead

Job Summary :

The IT Operations Lead is responsible for ensuring smooth IT operations, delivering exceptional end-user support services, and driving operational stability. This role involves managing high-availability systems, collaborating with cross-functional teams, and leading technical projects to align with organizational goals. Candidates with experience in enterprise-level IT environments, cloud operations, and compliance frameworks, especially in the travel or airline industry, are highly preferred.

Must Have Skills (Mandatory)

• Expertise in Microsoft technologies and applications.
• Knowledge of IT infrastructure, applications, and compliance frameworks (ITIL, ISO, etc.).
• Proficiency in high-availability networks, disaster recovery architectures, and cloud operations (AWS or Azure).
• Technical support for hardware, software, and network issues.
• IT project planning and execution experience.
• Proficiency in Microsoft Office 365, Azure, virtualization, and Unified Communication platforms.
• Expertise in firewalls, managed switches, web application firewalls, FTP, SFTP, LAN / WAN, and communication protocols.
• ITIL Foundations V3 Certified with a solid release management process knowledge.
• Proven expertise in IT infrastructure, architecture, applications development, and network operations.
• Experience in a production 24 / 7 high-availability enterprise environment managing mission-critical systems (ERP, CRM, Travel Reservation Systems).

Good-to-have Skills (Optional)

Qualifications & Experience Education :

Experience :

Additional Requirements :