Multilingual Customer Solutions Associate

Position : Bengali Customer Support Specialist

Location : Remote (India)

Employment Type : Full-time

Role Overview :

We are seeking a skilled Customer Support Specialist proficient in Bengali and English to deliver high-quality assistance to our customers. This role involves resolving inquiries, providing product information, and ensuring customer satisfaction. Fresh graduates with strong language skills are encouraged to apply.

Key Responsibilities :

• Respond to customer queries via calls, chats, and emails
• Analyze customer needs and offer accurate solutions
• Document interactions in CRM tools and follow standard procedures
• Collaborate with internal teams to resolve complex issues
• Maintain service quality, response time, and customer satisfaction metrics

Qualifications :