Multilingual Technical Support & Translation Lead

Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.

• Job Title : Dutch Language Expert
• Location : Mumbai / Pune
• Experience : 5+ yrs
• Job Type : Contract to hire.
• Notice Period : - Immediate joiners.

Mandatory Skills : Role Summary

The Global L2 Dutch Language Expert will handle multilingual support delivering exceptional customer service and precise translation for Dutchspeaking users The role involves managing technical escalations maintaining communication clarity and ensuring issue resolution aligned with business SLAs

Key Responsibilities

Provide L2level troubleshooting and operational support for Dutchspeaking clients across global locations

Translate user tickets change requests and documentation from English to Dutch with high linguistic accuracy

Serve as a bridge between technical teams and Dutchspeaking business units

Manage escalations perform root cause analyses and support continuous service improvement

Maintain technical documentation FAQs and user guides in both Dutch and English

Facilitate incident communication and status updates in Dutch

Ensure service quality and customer satisfaction for Dutch regional accounts

Collaborate with other language experts for global alignment and consistency

Support process automation and knowledge base optimization

Ensure compliance with data protection and localization standards

Qualifications

Bachelors degree or equivalent in IT Computer Science or Linguistics

Fluent in Dutch C1C2 and English mandatory

Minimum 7 years in multilingual technical support or translation roles

Experience with ITSM tools and enterpriselevel operations

Excellent interpersonal and crosscultural communication skills

Skills

Mandatory Skills : Jira Service Desk,Servicedesk,Windows Server