AVP - Business Analyst T24 SME [T500-20610] [19 / 10 / 2025]

About Us :

MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank’s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the world’s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges.

MUFG Global Service Private Limited :

Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC / AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific.

Purpose of Role :

The purpose of the role of Business Analyst – T24 SME - GOS Operations and IT solutions - is to drive and oversee the strategic changes of T24 CBS within MUFG . This role involves leading teams in the implementation of multiple key systems including core banking systems i.e. T24 and associated projects including regulatory demands, issue resolution, enhancing operational efficiency, reducing costs, and improving customer experiences. This role with collaborate closely with IT, Technology, and Operations teams to align transformation initiatives with business goals, while ensuring compliance and managing risks throughout the transformation journey.

Main Responsibilities :

• Develop and drive the strategic roadmap as SME of T24 for Global Operations & Services (GOS) Operations and IT Solutions Team, aligning it with the overall business objectives and technological advancements.
• Lead the BA teams managing multiple projects including T24 to achieve smooth migrations of system transitions, changes by liaising closely with all the relevant key stakeholders.
• Play key role in supporting the team to setup the Centre of Excellence for T24 / Transformation in MGS.
• Lead initiatives to optimize and transform GOS, ensuring scalability, efficiency, and alignment with regulatory requirements.
• Collaborate closely with IT and Technology teams to integrate new technologies, such as automation, artificial intelligence, and blockchain, into operational processes.
• Ensure that technology initiatives are aligned with operational needs and that systems are implemented effectively and securely.
• Oversee the adoption of digital tools and platforms to enhance operational efficiency and customer service.
• Lead the planning and execution of operations transformation projects, focusing on improving end to end processes, reducing costs, and increasing operational efficiency.
• Work with cross functional teams to design and execute process reengineering projects, ensuring they meet both current and future business needs.
• Act as the primary liaison between operations, IT, and technology teams, ensuring clear communication and alignment on transformation objectives.
• Manage relationships with key stakeholders, including senior management, to ensure support for transformation initiatives.
• Ensure that all transformation initiatives comply with regulatory requirements and internal policies.
• Identify and mitigate risks associated with operational changes and technology implementations.
• Oversee the allocation of resources for transformation projects, ensuring that teams have the necessary skills and tools to succeed.
• Manage budgets and ensure that transformation initiatives are delivered on time and within budget.
• Establish key performance indicators (KPIs) to measure the success of transformation initiatives.
• Geographies to be covered – APAC, EMEA and USA

Candidate Profile

Skills & Knowledge :

(e.g., Capability, Traits required for the role)

Education & Professional Qualifications :

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