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Allcargo TerminalsIndia22 hours ago
Job descriptionManage phone calls & emails from customers. Assist in on-boarding Customers to my-CFS portal as my-CFS portal answers almost 50 percent of queries of Customers. Handle Customer complaints, provide appropriate solutions in consultation with Ops & Finance within set time limit; follow up till complained is resolved. Provide accurate, valid and complete information obtained from relevant authorized persons in Organisation to Customers. To work with Sales team to bring back lost customers Generate Sales leads & share on weekly basis with Sales Team (Inside Sales) Ensure new Customers on-boarded & immediately start using my-CFS portal (desktop or mobile version) for Track & Trace, Documents upload, OSR & PI Regularly engaging with Customers by sharing Corporate Communique from time to time as well as important Updates as required by HOF / HODs. Identify and assess customers’ needs to achieve Customer Delight & communicate same during bi-monthly meeting with Sales, Finance & Ops Build sustainable relationships and trust with Customer accounts through open and interactive communication Take the extra mile to engage Customers Daily update Online Customer Complaint Register on One Drive. C-SAT Survey Recording of all Customer Requests on SFDC (Service module) Resolving all Customer requests within TAT as per SFDC (Service Module) Supporting Customer for increasing Digital clearance (myCFS) to 70% plus Approving “Nomination’’ module of myCFS portal (e-Tagging) & discontinue Tagging via e-mail Calling Churn Customer - 5 in a week & record this on SFDC Conducting Quarterly NPS survey via telephone
JOB DESCRIPTION : Customer Service
- Job Title : Sr. Executive / Executive – Customer Service
- Reporting to : Location Head / Sales Head
- Location : CFS Speedy Mundra, Mundra, Gujarat
- Minimum Qualification : Any Graduate / Post-Graduate
- Age : 22 to 30 years
- Required experience range : 3-6 years
- Targeted industry : Logistics / supply chain
- Division : CFS ICD
- Department : Customer Service
Roles & Responsibilities :
KRA Customer Service :
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Customer Service Executive • India
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