Customer Service Representative

Job Title : Customer Service Representative

Location : New City Center – Gwalior

Job Description :

We are seeking a Customer Service Representative with a hospitality background (IHM preferred or front desk / guest relations experience). The role involves onboarding customers, coordinating property visits, addressing their concerns, and ensuring discipline and upkeep in the customer lobby.

Key Responsibilities :

• Welcome and onboard customers with professionalism and warmth.
• Accompany / guide customers during property visits and note challenges or concerns they face.
• Maintain discipline, etiquette, and smooth operations in the customer lobby.
• Record and escalate customer feedback / issues to relevant departments.
• Ensure a positive and seamless customer experience throughout their journey.
• Maintain updated records of interactions and follow-ups in CRM.

Qualifications & Skills :