Customer Service Representative

∙Handle inbound and outbound calls to assist clients and resolve their queries.

∙Draft and send professional emails to clients in a timely manner.

∙Conduct research to provide accurate information and solutions to clients.

∙Prepare, send, and track contracts and related documentation.

∙Maintain accurate records of client interactions in the CRM system.

∙Collaborate with internal teams to ensure smooth client onboarding and support.

∙Ensure a high level of customer satisfaction through effective communication and problem-solving.

Requirements

∙Proven experience in customer support, client service, or a similar role.

∙Excellent written and verbal communication skills.

∙Strong phone etiquette and ability to handle outbound / inbound calls effectively.

∙Good organizational and multitasking abilities.

∙Proficiency in MS Office and familiarity with CRM tools.

∙Ability to work independently and as part of a team.

∙Strong attention to detail and problem-solving skills.

US Shift

SAL-20-23k (4 hours)