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Manager Operations - AR + PP

ConfidentialMumbai

12 days ago

Job description

Duties of the Job :

Lead teams to efficiently deliver client expectations. Guide team to reduce AR ageing and optimize collections.
Handle daily transaction processes, ensuring all payments are accurately processed, recorded, and reconciled. They also address discrepancies or errors in payments, implementing corrections when necessary.
Manage day-to-day activities with the team, but not limited to.
Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA s
Tracking and maintaining metrics for a variety of data includes Collections report, Operations report, etc.
Develop processes to improve productivity and quality of the team.
Participate in the new pilots projects & work towards proper transition of knowledge to team.
Work with Team to resolve any personnel problems or conflicts that may arise in the team.
Learn and implement new client systems. Co-ordinate and organize training for new joiners as well as for existing members of the team based on the projects requirement.
Conduct regular conference calls with Clients and identify way & means to improve client satisfaction.
Identify training gaps in the team and develop a plan with dept. trainer for retraining sessions. Will be responsible for successful implementation of retraining sessions.
Client Relationship Management

Experience + Qualification :

Graduate

8+ years in US Healthcare with managing AR + Payment posting

Current role should be Assistant Manager or equivalent to

Ready to work in rotational shifts when required

Interested candidates can share their profile on [HIDDEN TEXT]

Statement of the Job : The job involves managing and guiding a team of AR and Payment posting associates who will be responsible for analysis of payments, adjustments, receivables due from healthcare insurance companies and initiation of necessary follow-up actions to get reimbursed. The work includes a combination of voice and non-voice follow-up along with undertaking appropriate, denial and appeal management protocol.

Duties of the Job :

Lead teams to efficiently deliver client expectations. Guide team to reduce AR ageing and optimize collections.

Handle daily transaction processes, ensuring all payments are accurately processed, recorded, and reconciled. They also address discrepancies or errors in payments, implementing corrections when necessary.

Manage day-to-day activities with the team, but not limited to.

Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA s

Tracking and maintaining metrics for a variety of data includes Collections report, Operations report, etc.

Develop processes to improve productivity and quality of the team.

Participate in the new pilots projects & work towards proper transition of knowledge to team.

Work with Team to resolve any personnel problems or conflicts that may arise in the team.

Learn and implement new client systems. Co-ordinate and organize training for new joiners as well as for existing members of the team based on the projects requirement.

Conduct regular conference calls with Clients and identify way & means to improve client satisfaction.

Identify training gaps in the team and develop a plan with dept. trainer for retraining sessions. Will be responsible for successful implementation of retraining sessions.

Client Relationship Management

Experience + Qualification :

Graduate

8+ years in US Healthcare with managing AR + Payment posting

Skills Required

Project Management, Client Relationship Management, Payment Posting

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Operation Manager • Mumbai