What You'll Do :
- Campaign Management : From build and testing to deployment and scheduling, you'll handle all aspects of email campaign execution within Netcore. This includes segmentation, dynamic content, A / B testing, and more.
- Netcore Mastery : Leverage Netcore's full suite of features (email editors, automation workflows, reporting dashboards, etc.) to optimize campaign performance and efficiency.
- Quality Assurance Champion : Guarantee flawless campaigns by meticulously testing content, links, rendering across devices and email clients, and deliverability.
- Targeted Campaigns : Implement segmentation strategies to reach the right audience with the right message, driving en
- gagement and conversions.
- List Management Pro : Maintain clean and compliant email lists, adhering to data privacy regulations (GDPR, CAN-SPAM).
- Data-Driven Insights : Monitor key metrics (open rates, click-through rates, conversions) within Netcore and other analytics platforms. Analyze data, generate reports, and identify opportunities for optimization.
- Collaborative Spirit : Partner with marketing teams (content, design) to ensure smooth campaign development and execution.
- Industry Expert : Stay ahead of the curve with email marketing best practices, trends, and Netcore platform updates.
- Problem Solver : Proactively identify and resolve technical issues related to campaign execution.
- Customer Advocate : Address customer queries and issues via phone, email, and ticketing systems, providing top-notch support.
- Proactive Support : Anticipate customer needs and offer proactive assistance.
- Relationship Builder : Cultivate strong client relationships and collaborate effectively with internal teams.
- Process Improvement : Identify opportunities for process changes and product enhancements.
- Alert Monitoring : Monitor internal alerts and escalate critical issues.
- Campaign Analysis : Analyze and monitor campaign delivery, providing reports to clients.
- HTML Proficiency : Perform basic HTML modifications as needed.
- Campaign Execution Across Channels : Facilitate campaigns across various channels (email, SMS, voice, automation).
- Account Management : Monitor and manage client accounts to maximize ROI.
What You'll Bring :
Bachelor's degree in Arts, Commerce, or a related field preferred.Solid understanding of email marketing principles (deliverability, segmentation, personalization, A / B testing).HTML / CSS proficiency a plus.Experience with other email marketing platforms a plus.Meticulous attention to detail and commitment to quality.Strong analytical and problem-solving skills.Ability to work independently and collaboratively.Excellent communication (written and verbal) and interpersonal skills.Exp 2-5 years of customer support experience preferred; freshers with strong communication skills and a willingness to learn are also encouraged to apply.Proficiency in Microsoft Excel / OpenOffice Calc and PowerPoint.Self-motivation, a proactive mindset, and a passion for learning.Team-player attitude with patience and discipline.Knowledge of Linux, DNS, and mail systems a plus.Ability to work flexible shifts.6 Day WorkingSkills Required
Customer Support, Linux, Dns, Ms Office, Communication Skills