Sr. Operations Analysis Analyst

About the Role : OSTTRA India

The Role : Sr. Operations Analysis Analyst

The Team : The triResolve Client Services team is the first line of contact for our clients with regards to the delivery of the triResolve OTC derivative portfolio reconciliation service. The Client services rep will provide support to our clients and work closely with the product business development and sales teams globally.

The Impact : Client Services is responsible for the smooth and timely running of the triResolve service. This team of dedicated staff is in continuous dialogue with major financial institutions worldwide as well as other internal departments with regards to features and upcoming events as well as any changes or developments to any aspects of the service such as for example the specification of the data that the subscribers will send or receive or how the service integrates with other services or utilities in the OTC Derivatives space. Similarly Client Services must continually stay abreast of any market or client events activities or changes that potentially affect our service or our clients use of our offering or ability to addition Client Services has an important role in collecting input for new and enhanced functionalities to the service as well as other new service offerings. triResolve Client Services is responsible for client on-boarding service delivery customer success management as well as workflow / product and productivity improvements. This can only be delivered in close collaboration with Business Management Product Management Development and Sales teams.

Whats in it for you :

We are looking for self-driven client focused individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within Tri-resolve suite of products.

This role presents an excellent opportunity to be part of an Financial crime team based out of India collaborating with colleagues across multiple regions globally with a strong focus on delivering value through self-service .

Responsibilities :

• Onboarding of new clients / funds and existing clients to new
• functionality / workflows
• Customer Service
• Daily assistance to subscribers on all issues relating to the service (via
• email phone and in person)
• Trade data normalisation / handling
• Review reconciliation output; investigate and fix differences
• Ensure structured and effective delivery of service
• Self- education about current and upcoming market regulations and other significant changes
• Customer Success Management
• Partnering with the Customer Success team on operational issues to
• ensure a positive client experience and relationship is fostered and maintained
• Productivity / Workflow Improvements
• Discuss internal requests for new functionalities to improve the product
• offering
• Assist developers and Product Management with requirements and
• UAT testing as well as being closely involved in the development Process

What Were Looking For :

Skills :

The ability to interpret trade data

Customer relationship skills

Ability to think outside the box and challenge existing status quo

Proficiency in using text editors and advanced spreadsheet functions

Ability to work in a fast pace environment

Ability to multitask

Good communication skills (verbal and written English)

Good teamwork skills and being a quick learner

Knowledge & experience :

Extensive previous experience with triResolve or similar relevant background

The ability to understand complex process flows and concepts as well as the ability to explain these accurately and concisely to our clients

Knowledge of OTC Derivatives and awareness of the OTC Derivative trade processing lifecycle would be beneficial

Basic understanding of market and credit risk management of OTC Derivatives would be beneficial shifts.

The Location : Gurgaon India

About Company Statement :

OSTTRA is a market leader in derivatives post-trade processing bringing innovation expertise processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks providing a proven suite of Credit Risk Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows enabling firms to connect to counterparties and utilities manage credit risk reduce operational risk and optimise processing to drive post-trade efficiencies.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20 years : MarkitServ Traiana TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms connected using powerful integration and transformation capabilities.

About OSTTRA

Candidates should note that OSTTRAis an independentfirm jointly owned by S&P Global and CME Group. As part of the joint venture S&P Global providesrecruitmentservices to OSTTRA - however successful candidates will be interviewed and directly employed by OSTTRA joiningour global team of more than 1200 posttrade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20 years : MarkitServ Traiana TriOptima and Reset. OSTTRA is a joint venture owned 50 / 50 by S&P Global and CME Group.

With an outstanding track record of developing and supporting critical market infrastructure our combined network connects thousands of market participants to streamline end to end workflows -from trade capture at the point of execution through portfolio optimization to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology playing a central role in supporting global financial markets.

Learn more at .

Whats In It For You

Benefits :

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include :

Health & Wellness : Health care coverage designed for the mind and body.

Flexible Downtime : Generous time off helps keep you energized for your time on.

Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future : Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

Family Friendly Perks : Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

Beyond the Basics : From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit : Fraud Alert :

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment / delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to : and your request will be forwarded to the appropriate person.

US Candidates Only : The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) BSMGMT203 - Entry Professional (EEO Job Group)

Required Experience :

Senior IC

Key Skills

Fashion Retail,Academics,CFA,Audio Visual,Concrete Pump,Event Marketing

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 20 - 20