IT Support Engineer (IMAC)

Job Title : IT Support Engineer (IMAC)

Client : Infosys

Payroll : TECEZE

Work Type : Full-time

Location : Bangalore

Experience Level : 1–6 years (Flexible based on project scope)

Role Overview :

We are seeking an experienced EUC Engineer (IMAC Implementation) to manage and execute Install, Move, Add, Change (IMAC) activities for end-user computing devices. The role involves hands-on technical deployment, user coordination, and ensuring smooth transitions of IT assets while adhering to organizational standards, documentation, and SLAs.

Key Responsibilities :

• Execute IMAC (Install, Move, Add, Change) tasks for desktops, laptops, printers, peripherals, and other EUC devices.
• Perform hardware / software installations, upgrades, configurations, and migrations as per IT policies and security standards.
• Handle asset tagging, inventory updates, and documentation following each IMAC activity.
• Support device rollouts, refresh projects, and user relocations within agreed timelines.
• Ensure data backup, migration, and recovery during system replacements or moves.
• Troubleshoot hardware and OS-level issues during deployment and escalate complex cases when necessary.
• Coordinate with Service Desk, Network, and Infrastructure teams for dependency management and issue resolution.
• Ensure SLA adherence and proper ticket closure in ITSM tools such as ServiceNow or Remedy.
• Support user onboarding and offboarding from an end-user device perspective.
• Prepare and maintain SOPs, checklists, and technical documentation for IMAC activities.

Required Skills and Competencies :

Preferred Qualifications :

Education :

Experience :