Service Advisor

Job Title : Service Advisor

Department : Service / After Sales

Location : Mumbai

Reports To : Service Manager

Job Summary

The Service Advisor acts as the primary point of contact between customers and the service department. They are responsible for understanding customer needs, coordinating vehicle servicing, and ensuring excellent customer satisfaction throughout the service process.

Key Responsibilities

• Greet customers and understand their vehicle concerns and service requirements.
• Prepare job cards and provide accurate estimates for service and repairs.
• Coordinate with technicians to ensure timely completion of work.
• Keep customers informed about repair status, costs, and delivery timelines.
• Ensure all service documentation is complete and accurate.
• Conduct post-service follow-ups to ensure customer satisfaction.
• Promote additional services, accessories, and maintenance packages.
• Handle customer complaints professionally and escalate when necessary.

Qualifications Skills

Key Attributes

This job is provided by Shine.com

Skills Required

Ms Office