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Godrej Locks | E-Commerce | Manager
ConfidentialMumbai30+ days ago
Job descriptionDeveloping targeted AMS (Amazon Management Services) campaigns for key product segments Identifying and segmenting key product offerings to target specific customer groups Developing distinct AMS campaigns for each product segment to maximize relevance and impact Crafting compelling ad copy and creative assets tailored to each product segment and campaign objective Assigning budget to each campaign to ensure effective resource allocation and ROI optimization Ensuring customer centricity through continuous improvement of RSI scores Reviewing monthly RSI scores to identify areas of strength and weakness Identifying key action items to address gaps and improve customer satisfaction Executing changes to processes, products, or services to enhance customer experience Monitoring and analyzing the impact of changes on RSI scores and customer satisfaction Tracking and monitoring ROAS Analyzing data and optimizing campaigns Reallocating budget to top-performing campaigns Reviewing ROAS performance and planning strategically People Development : Fostering the growth and development of team members and subordinates Process Adherence & Compliance : Providing active support to all company-wide processes and initiatives such as Safety, Business Excellence, CII Clusters, IMS, etc. Preparing risk mitigation plans for identified risks Internal statutory audits and closures of audit findings on time L3 process improvement initiatives
Job Description
Key Result Areas
1. Managing the E-commerce Platform
- Achievement of expected NBS from preferred partners on a monthly basis (Clicktech / Retail EZ / Alfa)
- Maintaining market hygiene : MRP & MOP
- Working capital management :
- Timely collection of payment and account reconciliation
2. Product Segment Wise Campaign Creation
3. Customer Centricity
4. Monitoring and Improving ROAS of Marketing Investment
5. Organizational Imperatives
Skills Required
customer centricity
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Ecommerce Manager • Mumbai
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