Services Operations Manager

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Job Title : Operation Manager- Service Domain

India - Digital Services- ITC Building

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

Alstom IS&T is ensuring for the Alstom businesses the build and support of a large portfolio of global business solutions in several functional areas.

The Support Applications Operation Manager reports to the Head- Services Operations Platform manager and is accountable to running & maintaining all business applications in his / her portfolio (a group of solutions related to Parts Application and Service Engineering application with the all the New Cutting Edge Technologies ).

With strategic partners, he / she will ensure the availability and the performance of the applications in his / her scope.

Reporting to the Head- Services Operations Platform manager he / she will :

• Learn and manage the maintenance activities in coordination with Support partners for Service Engineering
• Work towards availability and performance for applications in production at optimized costs, according to the business needs
• Participate in Projects Go-Live planning as a gate keeper to ensure operational readiness, prepare transition to run
• Control performance through KPIs, with Operation Service Agreement and Service Level Agreement, ensuring they are met by the partners
• Learn and manage Change Requests (planning, estimation, coordination, and execution)
• Learn and manage Salesforce enhancements, in line with business requirements and priorities.
• Coordinate with Partners, Services Performance Team, Business Users for Incident Management and Change management
• Daily, weekly, and monthly operation reviews with the partner selected for all Salesforce applications
• Involving in the Architectural discussion in evolving from Legacy application from ILS Solution to New Tech pub solution

All about you :

We value the passion and attitude over experience for the same reason we don't expect every single skill instead, We've listed some that we think will help you succeed and grow in the role

Join us on a life-long transformation journey-the rail industry is here to stay.So you can grow and develop new Skills throughout your carrer. You'll also :

The challenge of the position is the accountability of the performance of critical applications for Alstom company, by having both IT technical skills and good functional knowledge. He / she will have to interact with many stakeholders in the functions and metiers of ALSTOM and with all the IT partners of Alstom in order to manage the issues and conflicts when critical events related to the applications in his / her portfolio. Very good communication and negotiation skills are mandatory.

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!

Important to note

As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.

Skills Required

Service Engineering, Salesforce, Change Management, Incident Management, Itil