Channel Operations Support Analyst

Job Summary

Job Title : Channel Operations Support Analyst

Location : Remote, India

(Working Hours : Eastern Standard Time (EST) business hours)

Job Summary

Rubrik’s Global Partner Organization is seeking a highly motivated and detail-oriented Channel Operations Support Analyst to join our dynamic team. This role is part of a newly formed Channel Operations Center of Excellence and will be crucial in ensuring the smooth and efficient operation of our channel programs, supporting our partners, and contributing to the accuracy of our financial processes. The ideal candidate will possess strong analytical skills, a meticulous approach to data, and excellent communication abilities to effectively collaborate with internal teams and external partners.

What you’ll do

• Execute and oversee all month-end activities related to channel operations, ensuring timely and accurate completion.
• Manage the ingestion and processing of Point of Sale (POS) data, verifying accuracy and completeness.
• Conduct thorough audits to identify discrepancies and ensure compliance.
• Manage the billing process for Rubrik’s consumption-based Managed Service Provider (MSP) programs
• Proactively address and resolve billing disputes, working collaboratively with partners and internal finance teams.
• Track and analyze ad-hoc utilization data to support accurate billing and reporting.
• Efficiently manage and process cases within the channel operations support queue, ensuring timely resolution.
• Escalate complex or critical issues to appropriate teams or individuals for remediation, following established protocols.
• Identify and propose potential areas for process improvement based on recurring case types and feedback.
• Collaborate with stakeholders to gather and document detailed business requirements for new projects and system enhancements.
• Conduct User Acceptance Testing (UAT) for new tools, systems, and processes, ensuring they meet business needs and specifications.
• Support post-launch deployment activities, including troubleshooting and providing ongoing support.

Experience you’ll need

To be successful in this role, candidates should meet the following requirements :

Preferred Skills

#LI-SF1

Join Us in Securing the World's Data

Rubrik (NYSE : RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.

| X (formerly Twitter) | Instagram | Rubrik.com

Inclusion @ Rubrik

At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.

Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.

Our inclusion strategy focuses on three core areas of our business and culture :

Our Company : We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.

Our Culture : We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.

Our Communities : We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.

Equal Opportunity Employer / Veterans / Disabled

Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

EEO IS THE LAW

NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS