Technician 3, Desktop Support (IT Asset Management Analyst, HAM, CMDB, ITAM, ServiceNow) 6-9 years

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital, G-Technology, SanDisk and WD brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

1. Asset Management (Primary Focus) :

• Maintain  accurate and up-to-date records  of all IT assets (hardware, software, peripherals, licenses).
• Track the  full asset lifecycle  – from procurement to deployment, maintenance, and disposal.
• Conduct  regular physical and digital asset audits  and reconciliations.
• Ensure all assets are  properly tagged, labeled , and inventoried.
• Collaborate with  Finance, Procurement, and IT teams  for budgeting, compliance, and purchasing.
• Update and manage records in the  asset management tool (, ServiceNow) .
• Ensure  Just-In-Time inventory  support for the region.

2. Desktop Support :

3. Technical Onboarding & Training :

4. Inventory & Procurement Support :

5. Reporting & Compliance :

Qualifications

Technical :

Interpersonal :