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Inside Sales Manager
ConfidentialGurugram, Gurgaon / Gurugram, India8 days ago
Job descriptionBuild and Lead a team of 200+ inside sales agents through a strong middle management layer (Team Leads, Assistant Managers). Drive daily discipline, performance reviews, call quality audits, and productivity improvement. Build robust hiring, training, and onboarding processes for team scaling. Own and publish dashboards for : Conversion rates across all funnel stages Agent productivity (calls / hour, conversions / hour) Cost per transacting retailer Coordinate with CRM / Tech / Product to improve conversion through better tooling, targeting, and automation. Run weekly A / B tests on scripts, timing, nudges, messaging. Identify trends from call logs, drop-offs, and CRM data. Create feedback loops for Product, Marketing, and Growth
Funnel Ownership
Drive Performance Across
- Lead to KYC : Convert incoming leads into KYC-completed users.
- Install to KYC : Convert app installs into verified KYC accounts.
- KYC to Transact : Activate users to place their first order.
- Define funnel SOPs, call cadences, and conversion scripts for each stage.
- Identify and fix bottlenecks through continuous process iteration.
Team Management
Metrics & Reporting
Experimentation & Feedback Loop
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Skills Required
Kyc, Crm
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Inside Sales Manager • Gurugram, Gurgaon / Gurugram, India
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