AI Adoption Specialist - Customer Success

Key Responsibilities :

• Collaborate closely with clients to understand their challenges and identify opportunities to apply AI.
• Assess client requirements and prepare solution strategies using AI tools and methodologies.
• Work with internal teams to design, propose, and help execute AI-powered solutions.
• Provide AI-based recommendations that align with the client's business objectives.
• Communicate technical possibilities in a business-friendly manner to decision-makers.
• Take ownership of the client journey from discovery to implementation and support.
• Stay updated with AI trends, tools, and real-world use cases that can benefit clients.

Required Skills & Qualifications :

• Minimum 5+ years of experience in roles like Project Manager, Customer Success Manager, or Account Manager, preferably in a service-based company or digital agency.
• Strong understanding of AI concepts, trends, and tools (NLP, ML, Chatbots, Automation).
• Some hands-on experience in AI projects - either through execution, coordination, or implementation.
• Ability to manage multiple client engagements and communicate effectively with both technical and non-technical stakeholders.
• Strong problem-solving mind set with the ability to translate business needs into AI opportunities.
• Flexible to work with international clients, especially in the US time zone as needed.

Working Conditions

Location : Ahmedabad (Flexible to support US clients)

Work Timings : Primarily Normal Shift with Flexibility for US Hours

(ref : iimjobs.com)