Platform Engineer

Job Title : : Atlassian EngineerLocation : : Bengaluru, India (Hybrid)Must Have : Minimum 12 years of relevant experienceBanking domain experienceTop Skills : Atlassian productsEnd User SupportCode Repository ManagementJob Description : Configuration and Maintenance : Configure tools to reflect the organization's delivery approach, agile and operational workflows, and reporting requirements as these evolve.Integrate Jira and Confluence with other essential tools and systems such as the DevOps toolchain, promoting the integration automation and CI / CD into the software delivery lifecycle.Create and configure new projects, schemes, and workflows within Jira, Confluence, Bitbucket, and Jira Service Desk.Evaluate and manage the usage of Atlassian add-ons to meet team and business needs.User Support : Assist Project Level Administrators with managing settings and maintaining their projects.Provide technical support to end-users through Jira Service Desk, resolving issues and answering inquiries.Assist end users with user-specific settings.Create and maintain training guides for end users.Onboard and offboard colleagues, remaining with our licence limits.Upgrades and Maintenance : Ensures ongoing maintenance, optimization, and support for Jira and Confluence.Manage the relationship with the developers, AtlassianPlan, schedule, and coordinate Atlassian tools upgrades.Ensure smooth maintenance and performance of the Atlassian suite.Expected deliverables include : Optimized demand pipeline allowing for the redundancy of the Change Tooling MailboxClear role-based permissions and descriptorsSelf-serve catalogue and user guidesOptimized access management processSkill Requirements : Proven experience in administering Atlassian products (Jira, Confluence, Bitbucket, Jira Service Desk).Familiarity with evaluating and managing Atlassian add-ons.Strong problem-solving skills and ability to provide excellent user support.Effective communication and collaboration skills.Minimum of 5 years of experience working with Atlassian collaboration tools in a technical or support roleStrong proficiency in multiple tools, especially Atlassian (Jira, Confluence) and GitHubScripting experience preferred to make bulk updates to toolsHands-on experience with code repository management (Git, GitHub, and / or GitLab)Experience integrating tools through APIs, plugins, or automation platformsUnderstanding of the software development lifecycle (SDLC) and agile methodologiesExcellent communication and problem-solving skillsAbility to lead projects independently and work collaboratively across teamsDetail-oriented, with a focus on user experience and operational efficiencyStrong product mindset, with a focus on value and data-driven decision-makingFor the role, it will also be important to have familiarity with continuous integration / continuous deployment (CI / CD) tools (e.g. Jenkins, GitHub Actions) and cloud platforms (e.g., AWS, Azure, GCP)About Ascendion : Ascendion is transforming the future of technology with AI-driven software engineering.Our global team accelerates innovation and delivers future-ready solutions for some of the world’s most important industry leaders.Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients.Join us to build transformative experiences, pioneer cutting-edge solutions, and thrive in a vibrant, inclusive culture - powered by AI and driven by bold ideas.