IDM Analyst - Engineer - IT-1

Responsibilities :

Process user access provisioning and deprovisioning requests via IDM tools.

Assign roles based on subprocess and department.

Handle ServiceNow tickets for access creation, modification, and deactivation.

Provide email support for access-related queries and MFA setup assistance.

Ensure timely processing of deactivation requests (within 24 hours).

Maintain compliance with access control policies and SLAs.

Required Skills & Qualifications :

Experience with IDM tools and user access management.

Familiarity with ServiceNow or similar ITSM platforms.

Understanding of IT security principles and access control.

Good communication skills for email and ticket-based support.

Ability to manage multiple requests with attention to detail.

Preferred Qualifications :

Prior experience in IAM roles.

B.Tech / BCA preferred (any graduate acceptable).

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package.