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Sr Analyst I Infrastructure Services

Sr Analyst I Infrastructure Services

DXC TechnologyGurugram, Haryana, India
5 hours ago
Job description

Job Description :

Capability-Network Engineer

Job Level-SPE

Job Profile

Educational Qualification : Degree in Computer Science or equivalent

Skills – TechnologyLAN / WAN, IPAM, Load Balancer, Packet Analyzer

Certifications-AIS / ASE / MASE / CCIE / PCNSE / CCSA

Experience level-5 to 6+ years relevant experience

Job Description

  • Minimum of 5 - 10 years’ experience in L3 network Support. Proven ability in learning and upgrading new technologies / technical skills.
  • Knowledge troubleshooting Checkpoint (R80, R77 Gaia, R75, R70, R65, Provider-1, VSX, SPLAT, Cluster XL, Smart Center Server)
  • Knowledge in Palo Alto (Pa-500, PA-3k,PA-5k, PA-7k, VSYS and Panorama)
  • Experience with IPSEC, VPN, and SSL
  • Perform firewall rule audit and optimization using Tufin, Firemon and Algosec.
  • Upgrading the code from Pan OS 7.1.X to 8.0.X. Experience working on Panorama M100. Migration from Cisco ASA to PA firewalls.
  • Palo Alto design and installation (Application filtering, Threat Prevention, Data Filtering).
  • Configuration and troubleshooting of Site to Site as well as Remote Access VPN on Cisco ASA and Check Point firewalls.
  • Should have knowledge on Fortinet firewall.
  • Maintain the Palo Alto Networks solution uptime / availability and provide guidance on architecture changes, upgrades, fixes etc.
  • Palo Alto Networks XML API integration experience
  • Knowledge in Installing a Security Gateway, VSX Gateway
  • Knowledge in email security, and web protocols
  • Plan Proactive maintenance windows for DR tests, execute corrective action as needed for high business uptime
  • Extensive knowledge of different security threats and virus detection systems
  • Strong understanding of core Internet protocols and applications.
  • Configured and troubleshooting the F5 LTM and APM and providing level 2 support for the customers.
  • Configuration and troubleshooting F5 LTM and providing level 2 and level 3 support for the customers.
  • Extensive hands on experience with BIG-IP 5000 and 2000 series.
  • Allocation and designing appropriate virtual IP for F5 ADC through IPAM InfloBox.
  • Licensing and provisioning of F5 modules such as LTM, GTM, VCMP (Virtual Cluster Multi Processing).
  • Extensively worked on code upgrades from v11.5.3 to v11.5.3 and downgrades from 12.0.0 to 11.5.4.
  • Extensively worked on virtual F5 LTM module on VMware for application testing.
  • Configured VCMP Host and created VCMP guests for Exchange and ACE migrations.
  • Created a high availability feature between the VCMP guests for different VCMP hosts.
  • Extensive knowledge in configuration via CLI (TMSH and advance shell).
  • Good knowledge on basic iRules scripting and debugging.
  • Creating custom profiles, health monitors, and also configuring SNAT pools, syslog and SNMP
  • Implementation of major application services with the iApps templates.
  • Extensive knowledge and experience regarding F5 BIG-IP LTM VIP configuration with health check.
  • Extensive knowledge and experience with hosting SSL certificates on F5 platforms.
  • Experience in managing the load balancers in a high-availability infrastructure.
  • Solid understanding and experience in managing Data center LAN
  • Must be able to demonstrate excellent troubleshooting and problem solving skills . Good communication skills
  • Good understanding (Of L3 Level) of Switching & routing protocols, and products like : H3C Device, Alcatel Lucent DWDM, Checkpoint firewalls, F5 LoadBalacers, IPAM, Netscout Packet Capture and Flow Analyzer
  • Management of onsite vendors - During implementation activity and day after support.
  • Escalation point for network implementation issues - Telco, Cabling, and Managed Service Vendor
  • Analyze / solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed.
  • Analyze / solve advanced Switching / routing problems - Apply advanced network troubleshooting techniques required to analyze and solve protocol routing problems within large geographically dispersed networks.
  • Analyze / solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed.
  • Configure network switches / VLANs / VTP - Implement features of each communication type in a large network. Implement features of a Layer 2 switch. Implement features of routers and VLANs. Identify differences between end-to-end and local VLANs. Establish guidelines for creating and deleting a VLAN in global mode.
  • Configure virtual LANS / trunk protocols - Configure virtual LANS (VLANS) and VLAN trunk protocols in a switched network.
  • ITIL V3 Foundation Certification is desired

Customer

  • Utilizes good troubleshooting skills to quickly provide quality solutions for customer issues
  • Provides timely updates to customers / team members
  • Understands the criticality of cases and meets initial response time as defined in SLA.
  • Analyzes performance against SLAs, proactively manages issues and ensures implementation of corrective action.
  • Sets clear expectations and commitments during the investigative phase, through the resolution phase and follows through on commitments made
  • Operational Excellence

  • ITSM Process Compliance & Keeping all relevant documents up-to-date.
  • Individual responsible for day-to-day delivery and management including customer relationship and overall one shared delivery team.
  • Supporting system implementations and integrations, systems analysis and diagnosis, trouble-shooting, performance analysis and resolution.
  • Problem Management : Ensure that problem tickets are created and reviewed periodically on a proactive basis.
  • Responsible for keeping the project SharePoint portal / file share up-to-date.
  • Documents the problem / resolution to allow for future reference in Knowledge Database
  • Change Management : Prepare the Implementation and fallback plan for the changes .Ensure that the changes are tested before actual implementation.
  • Participate in regular delivery audits
  • Document and maintain the standard operation procedures for the project.
  • Finance

  • Responsible for helping to meet the cost of delivery targets as communicated to him by his Manager.
  • Achieve in technical competency through continues improvement and automation for reduction in man efforts.
  • People

  • Co-operates and works well with others in the pursuit of team / project goals and effective inter-personal behavior.
  • Responsible for maintaining high employee satisfaction and employee morale
  • Effective Verbal and Written communication
  • At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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