Communication Skills Trainer

CareStack - Dental Practice ManagementThiruvananthapuram, Republic Of India, IN

30+ days ago

Job description

Responsibilities

Be a specialist in the enterprise software of CareStack and the Business - US Dentistry - to

be able to support external stakeholders of the software platform.

Assess communication and soft skills in calls and emails in accordance with sampling

plans.

Assist agents with their grammar, pronunciation, syllable stress, and other skills in the

English language and culture.

To improve employee performance, offer consistent coaching and criticism.

Intermittently assist in design and development of training material.

Create plans of action for the bottom quartile and make sure they advance along the

learning curve.

Must collaborate with numerous teams and procedures.

Gather customer feedback and share with our Product, Sales and Marketing team

Should be ready to work in US shift timing

Skills and Qualifications

Graduates in any discipline with excellent verbal and written communication skills.

Min 3 - 4 years experience working as a ‘Voice Coach’

Good analytical, problem-solving and system thinking ability

Mandatory experience in handling US geography, UK & Australia will be an added

advantage

Expertise across Accent neutralization, rapport building, listening skill development etc

Familiar with healthcare Industry will be a plus

Self-starter and a good team player with the ability to multitask in a high-pressure,

fast-paced environment

Location : Trivandrum

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Communication Trainer • Thiruvananthapuram, Republic Of India, IN

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