Technical Support Analyst
RATNAAFINAhmedabad, Republic Of India, IN17 days ago
Job descriptionBachelors degree (B.Com or any graduate degree). Proficiency in Hindi, Gujarati, and English. Comfortable learning new technical systems independently and managing challenging customer support scenarios. Work at a Certified Great Place to Work. Contribute to the growth of MSMEs across India through innovative financial solutions. Be part of a vibrant IT and FinTech team supporting vital business systems.
Key Responsibilities :
- Support employees in adopting and effectively using the Loan Origination System (LOS), Loan Management System (LMS), and other internal tools.
- Resolve support tickets promptly to ensure smooth business operations.
- Handle user administration, including user management and access controls.
- Conduct user training and daily troubleshooting support.
- Demonstrate strong technical aptitude and self-learning abilities for new platforms.
Candidate Profile :
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Technical Support Analyst • Ahmedabad, Republic Of India, IN
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