Business Support Analyst

Job Title :   Business Support Analyst - SaaS Software (Callyzer)

Location :   Ahmedabad

Experience :   1 to 3 yrs

Job Type :   Full-time, Work from Office

About us :

Callyzer is a B2B Call Monitoring and Lead Management Software. Callyzer was established in 2021. In a short period, we have gained over 700 clients, and our software is being utilized by more than 12,000+ employees globally. Our key customers include  Pristyn Care, Tata Capital, Cars24, WheelEye, Motilal Oswal, etc.

Roles and Responsibilities :

• Support Senior Analysts :  Assist senior business analysts in gathering, analyzing, and documenting functional requirements for projects and products.
• Prepare Basic Documentation :  Create preliminary SRS, flow diagrams, functional diagrams, mock-ups, and wireframes under the guidance of senior analysts.
• Assist in Client Interactions :  Support in conducting client calls, understanding customer requirements, and ensuring smooth communication between technical and business teams.
• Research and Competitor Analysis :  Conduct basic competitor research, summarize findings, and prepare reports for internal stakeholders.
• Learn Agile Practices :  Collaborate with the team to understand and implement Agile methodologies effectively.
• Content Preparation :  Contribute to preparing user guides, tutorials, and other product documentation with supervision.
• Product Knowledge :  Gain hands-on experience with the SaaS product (Callyzer) to assist in product demos and client onboarding processes.
• Collaboration and Coordination :  Work closely with the development, design, and quality assurance teams to track project progress and meet deadlines.
• Tool Familiarization :  Learn and utilize tools like Figma for wireframing, Google Docs, and Microsoft Office to prepare deliverables.
• Requirements :
• A minimum of 1 year of relevant experience is required.
• Excellent Google Docs and Microsoft skills. (PowerPoint, Word, Excel)
• Knowledge of wireframing software like Figma, Sketch, Adobe XD, etc.
• Ability to multitask, prioritize, manage time well, and meet deadlines.
• Excellent written and verbal Communication skills

Why Join our team

Skills Required

Wireframing, Figma, Saas, Microsoft Office, Google Docs