Cargo Operations Specialist - Domain & Semi-Technical Consultant

Cargo Operations Specialist - Domain & Semi-Technical Consultant

Job Code : 379184

Grade : BPO5 / 6

Salary : 16 - 20 LPA

Location : Preferably Mumbai or Pan India

Experience : 10-20 years

Job Overview :

• In depth knowledge of end-to-end Airline Cargo Operation processes. Hands on experience in working of cargo management platforms (iCargo, CHAMP, Skychain, SmartKargo etc.) with detailed knowledge of various operational modules viz Customer Management, Stock
• Management, Revenue Management, Export & Import Management, EDI message, API integration.
• Resolve escalations and exceptions during cargo operation process & be the go to person for any operational issues in the cargo supply chain.
• Delivery training and development sessions to build operational knowledge within the team.
• Lead, Motivate and manage operation teams with experience of managing large team.
• Providing onsite cargo consulting services (Operations Domain Consulting, Cargo Management system selection and implementation support)
• Supporting cargo RFP responses and designing appropriate solutions
• Creating new cargo offerings
• Lead customer communication during customer presentation.

Key Target Companies : Accelya, Sutherland, IBS, Coforge,WNS, SmartKargo,Cargo Flash

Skills Required

Revenue Management, Api Integration, Customer Management