Reliability Engineer

About ShiftCare

ShiftCare’s innovative software is a market leader which helps disability support providers, in-home aged carers and allied health professionals worldwide streamline the way they work by creating efficiencies in rostering, client management and billing, enabling businesses to grow.

About The Team You’ll Be Joining

The ShiftCare Engineering team is on a mission to make ShiftCare accessible to more businesses worldwide, but this is just the beginning of our journey. Doubling in revenue every year, we are having a fun time scaling our systems and processes appropriately.

Positioned within ShiftCare’s Engineering team you’ll be joining our foundations team to help propel our platform reliability into the future! At ShiftCare we treat our work as a craft and are passionate about reliability, security, our customers, and doing more with less.

The Role

As ShiftCare scales, the requirements of our platform and team evolve. But we like to think that's all part of the fun!

You’ll play a key role in shaping how ShiftCare delivers reliable, secure, and high-performing services to thousands of care providers every day.

To give you a taste of the cool things you'll be working on when you start, you’ll :

• Own and improve our CI / CD pipelines (CircleCI), reducing deploy times and failure rates.
• Design and implement observability tooling - from synthetic checks and smoke tests to meaningful alerts and dashboards.
• Build reliable retry and back-off mechanisms for critical user workflows.
• Help architect and implement failover and fallback mechanisms for critical vendors and workflows.
• Work with Support to build debug tooling and dashboards that empower non-engineers.
• Collaborate with engineering to define and template runbooks, kill switches, and disaster mitigation patterns.
• Champion performance tuning and scalability improvements.
• ... and many other things, driven by you!

You will be joining our foundations team, playing a pivotal role in the next evolution of our technology stack and devops processes.

About You

Requirements