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Application Support Specialist - Trainee
ConfidentialIndia, Cochin / Kochi / Ernakulam7 days ago
Job description0 – 6 months of experience in customer support (B2B SaaS experience is a plus). Tech-savvy mindset – comfortable learning and supporting software products. Excellent written and verbal communication skills in English . Willingness to work in night shifts (7 days a week coverage with rotational offs) . Proficiency in Microsoft Office tools . Someone who enjoys talking to people and can explain complex issues in a clear, simple way . Strong customer-first attitude with patience, empathy, and problem-solving skills. Highly organized, detail-oriented, and adaptable under pressure. Positive personality with a sense of humor that helps in customer interactions. Available to start immediately .
Technical Support – SaaS (Chat & Email Support)
Positions : 2 | Location : Cochin (preferred) or anywhere in Kerala | Work Mode : Remote
Shift : Any Shift (Any shift between 7 : 00 AM – 12 : 00 AM IST, rotational weekly offs)
Salary : ₹15,000 – ₹24,000 per month | Immediate Joiners Only
What You'll Do
- Communicate with customers via chat to resolve queries effectively.
- Triage inbound support tickets by categorizing and prioritizing them according to predefined requirements.
- Manage and resolve Tier 1 & Tier 2 tickets; escalate Tier 3 issues to the specialist team.
- Become a product expert , guiding customers with best practices and usage strategies.
- Share creative ideas and insights to improve customer experience and drive support excellence.
- Learn continuously and grow as a customer service professional in the SaaS space.
What We're Looking For
Why Join Us
Work with a global SaaS product and build your career in tech support.
Hands-on learning and growth opportunities in customer experience.
Competitive salary, flexible remote setup, and exposure to international customers.
If you're goal-oriented, love solving problems, and want to kickstart your career in SaaS support – we'd love to hear from you!
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Skills Required
Microsoft Office Tools, Customer Support
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Application Specialist • India, Cochin / Kochi / Ernakulam
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