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Client Success Manager
KlentyChennai, Republic Of India, IN30+ days ago
Job description2–3 years of experience in Customer Success, Account Management, or a client-facing SaaS role. Strong communication and relationship-building skills. Ability to understand and explain SaaS / CRM / workflow automation concepts to different types of users. A proactive mindset with problem-solving abilities and attention to detail. Comfortable managing multiple accounts and priorities simultaneously. Prior experience working in a SaaS startup environment is a plus. Ability to work on-site in Chennai. Flexibility to work rotational shifts as required, primarily covering US business hours.
Job Title : Customer Success Specialist
Location : Chennai, India
Company Overview :
Klenty is a leading Sales Engagement Platform that helps sales teams streamline their processes and drive more pipeline. Our platform provides multi-channel sequencing, account-based playbooks, and smart automation to enable sales teams to close deals more efficiently and effectively.
Position Overview :
We are seeking a full-time Customer Success Specialist to join our team. This on-site role involves providing top-notch customer support by resolving technical issues and helping customers optimize their use of our platform. If you are a proactive, customer-focused professional with strong problem-solving skills, we’d love to hear from you!
Key Responsibilities :
- Be the trusted point of contact for customers, guiding them through onboarding, adoption, and ongoing success with Klenty.
- Understand clients’ business needs and translate them into solutions within our platform.
- Drive product adoption by conducting training sessions and creating best practices.
- Analyze customer usage patterns and proactively identify opportunities to improve engagement.
- Collaborate closely with Sales, Product, and Support teams to deliver a seamless customer journey.
- Address customer issues with empathy and ownership, ensuring quick resolution and satisfaction.
- Advocate for customers internally by providing insights and feedback to enhance Klenty’s product and services.
Qualifications :
Additional Requirements :
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Client Manager • Chennai, Republic Of India, IN
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