TCS Hiring !!!
Role : EUCS_TOOLS_SCCM (End User Computing)
Exp : 4-8 Years
Location : Kolkata
JD
Must-Have
At least 4 years of previous IT End User Support
Proficient in English communication and should have experience supporting end users remotely through remote connecting tool
Should have expertise in Windows, Macbooks and associate’s tools like Intune, Jamf, Bonger, ‘Team Viewer’, TANIUM etc.
Responsible to provide remote support to all desktop infrastructure relates requests or incidents for users remotely
Work experience in ITSM ticketing tool like Cherwell, tracking and closure
Should have knowledge on Active Directory, should be able to manage ID creation, ID management, Password reset
Exposure in remote connecting tool , Application packaging
L2 Level Desktop Troubleshooting Experience on Hardware and Software
Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation)
Look out for areas of improvement to help enhance user experience from desktop support perspective
Should be flexible to work in any shifts / Weekends
Knowledge on Customer satisfaction and handing customer experience
Good-to-Have
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
End User Computing • Navi Mumbai, Maharashtra, India