Senior VMware & End User Computing Specialist

Job Description :

We are looking for a highly skilled and experienced professional with 8 to 10 years of hands-on expertise in VMware technologies and strong operational capabilities in end-user computing environments. The ideal candidate will bring deep technical knowledge and a proven track record in managing and supporting complex virtual desktop infrastructure (VDI) environments not virtual server environments.

Key Responsibilities :

• Lead and support BAU operations and initiatives, with at least 5 years of experience in a support role.
• Administer and troubleshoot VMware solutions including vSphere, Horizon, vSAN, VRA, VRO, hypervisors, clusters, networking, and datastores .
• Manage and support VMware Horizon View client / agent environments, connection servers , and VDI infrastructure.
• Perform L3-level support for end-user upgrade and migration projects .
• Drive root cause analysis (RCA) and ensure SLA adherence for RCA submission and resolution planning (e.g., patch management and fix implementation).
• Leverage advanced scripting using PowerShell, PowerCLI, and Python for inventory management, reporting, log collection, remote debugging, and automation.
• Utilize tools such as SysTrack, Splunk, Process Monitor, trace logs , and dump analysis for advanced troubleshooting of VMware and Microsoft endpoint technologies.
• Handle incident and change management processes in large enterprise environments, including coordination across multiple technology teams.
• Participate in triage and incident resolution involving technologies like virtualization, operating systems, real-time communication, collaboration tools, managed print services , and mobile device management.
• Ensure accurate tracking of incidents and changes using standard ITSM tools and reporting systems.

Key Skills & Competencies :