Assistant Manager – Underwriting

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Manager – Underwriting

In this role, you willbe responsible for managing teams and service level target's role for P&C Insurance Business. Facilitating goal-level creation for the team in line with Business goals and working with managers to ensure the goals are cascade to all associates.

You will be encouraged to be passionate about the Business goals / challenges and know how to seek these using analytics and technology.

Responsibilities

Strong knowledge of P&C Insurance, preferably new business and Renewal for US / Canada market and team leading experience with a span of not less than 10-20FTEs

Proactive communication across all levels to ensure Zero Surprise operations and thought leadership to build an impact and help organization meets its goals

Maintaining and measuring the performance of processes in terms of efficiency and effectiveness matrix and ensuring adherence to Service Level Agreements

Driving continuous operational improvements thereby delivering YOY efficiency benefit to the customer and improving customer happiness levels

Providing effective resolution to customer queries and improving relationships with the customer by anticipating customer future requirements, thereby ensuring a positive customer experience

Directly responsible for its people, their growth, engagement, and retention and framing work direction and plan for the associates after detailed assessment of their capabilities.

Qualifications we seek in you

Minimum qualifications

Graduate with any degree

Preferred qualifications

Preparing & presenting all weekly / monthly MIS reports and scorecards pertaining to process and efficiency.

Ability to think long-term strategically and operationally

High customer service orientation.

Excellent written and verbal communication

Excellent statistical knowledge

Highly motivated and achievement oriented

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up. Let’s build tomorrow together.