Engagement Delivery Leader Data Center and Cloud Operations

Key Responsibilities

• Oversee Full Stack Operations delivery across Windows, Linux, Unix, Oracle, MS SQL, Middleware, AES, HPC, SRE, and Security towers.
• Manage end-to-end Cloud Operations and delivery for cloud platforms and services.
• Ensure SLA and KPI adherence, governance, and compliance with industry standards.
• Drive operational excellence through automation, AIOps, observability, and orchestration strategies.
• Lead and mentor Team Leads and SMEs across OS, DB, Middleware, HPC, and Security domains for 24x7 global operations.
• Promote innovation through adoption of GenAI and AIOps for predictive analytics and self-healing capabilities.
• Act as the primary escalation point for critical delivery issues.
• Conduct governance reviews (MBR / QBR), build strategic client relationships, and serve as a trusted advisor.
• Manage multimillion-dollar budgets, optimise delivery costs, and implement right-shoring strategies.

Skills Required

Lead, Operations, global operations, Data Centre, Escalation Management