Technical Support Representative(International BPO)

Description and Requirements

Role & responsibilities

• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
• Walks customers through common phone hardware and software configurations to maximize service functionality.
• Provides solutions and resolution resources for customer repair problems.
• Interfaces with customers over the phone providing status updates and ensuring service has been restored.
• Escalates appropriate technical issues to upper-level technical support when needed.

Preferred candidate profile

Rotational shifts & Rotational week offs

Perks and benefits

Additional Job Description

Looking for individuals with 1 yr of Technical Support Experience in BPO Industry.

Skills Required

Technical Support