Telecom engineer- genesys cloud & avaya

TPHyderabad, Andhra Pradesh, India

1 day ago

Job description

Mandatory Technical Skills :

Experience administrating and supporting Genesys Cloud.
Exp in Inbound and outbound Call management on Genesys Cloud
Support and administration of Genesys Cloud that includes Move, Add, Change and delete administration of Users, Queues, Skills, call flow, roles and permissions.
Experience in understand and building flows within Genesys Cloud Architect
Good knowledge of Voice Networking, VOIP, and Contact center Technology, Application Networking, Voice Gateways, Gatekeepers, H323, IP Telephony etc.
Understanding & hands on experience of SIP Protocols, Avaya SBC
Experience of Avaya Voice Platform will be an added advantage.
Should have good troubleshooting and analytical skills.
Advanced IT-knowledge
Social competence and pronounced communication skills.
Independent working style and high commitment

Roles & Responsibilities :

Provide support coverage for multiple locations during designated shifts including night shift as needed.

Work in resolving tickets, outages and reported problems.

Participates and leads in Incident Management calls related to enterprise Vo IP network infrastructure, troubleshoot, and provides evidence as required.

Create, Maintain, and Report on the Call Management System (ACD) including Call Vectors and Scripts.

Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.

Troubleshoot and resolve customer requests, issues in line with customer agreements with agreed timelines.

Maintain and update voice network diagrams and vendor information for voice network devices Performs Root Cause Analysis

Should have focus on Change Management, Incident management, Problem Management.

Monitor health and performance to ensure continued, uninterrupted operation of the telephony systems.

Call Flow Design in interaction (ACD, CTI, IVR) for GENESYS Pure Cloud

Carrier Service Number Management

Responsible for ensuring the operational readiness of the IT and ACD networks via monitoring systems and UHDs

Extended fault processing (equivalent to 2nd level support of manufacturers) of IT and ACD networks via monitoring systems and UHD, ensuring availability of systems

Comply with the ratios / objectives established in the service (KPI, SLA, Solve IT)

Educational Background :

Bachelor's Degree in IT / Computer Studies or Engineering & Management or similar education

Certification ITIL V3 Foundation

Create a job alert for this search

Cloud Engineer • Hyderabad, Andhra Pradesh, India

Related jobs

Promoted

Network Engineer L3 – Routing and Switching with People Management

GenpactHyderabad, Telangana, India

Network Engineer L3 – Routing and Switching with People Management.Kindly share your resume to nsenthil.Sub of "Network L3" along with notice period • • • • • • • • •. The Level 3 Network Engineer plays a cr...Show moreLast updated: 30+ days ago

Promoted

Senior Network Cloud Engineer II [T500-20885]

Marriott Tech AcceleratorHyderabad, Telangana, India

Marriott Tech Accelerator is part of Marriott International, a global leader in hospitality.American multinational company that operates a vast array of lodging brands, including hotels and residen...Show moreLast updated: 12 days ago

Promoted

Mars Telecom Systems - Cloud Platform Engineer

MARSHyderabad

Job Description : Role & Responsibilities : < / ...Show moreLast updated: 30+ days ago

Promoted
New!

Senior Systems Engineer - Network Component

Staffington Consulting PVT LtdHyderabad

Description : Key Responsibilities : - Design, deploy, and manage AWS networking components including VPC, Transit Gateway, Cl...Show moreLast updated: 18 hours ago

Promoted

Telecom Engineer- Genesys Cloud & Avaya

TPHyderabad, Telangana, India

Experience administrating and supporting Genesys Cloud.Exp in Inbound and outbound Call management on Genesys Cloud.Support and administration of Genesys Cloud that includes Move, Add, Change and d...Show moreLast updated: 10 days ago

Promoted

Senior Aruba Network & Wireless Engineer - Routing & Switching

Mempage TechnologiesHyderabad

Role Description : We are seeking an experienced Senior Aruba Network & Wireless Engineer to design, implement, and support enterprise-grade wireless and network...Show moreLast updated: 15 days ago

Promoted

Senior Network Engineer

SHI Solutions India Pvt. Ltd.Hyderabad, Telangana, India

Network Engineer (Cisco / Palo Alto / Meraki / Aruba / Fortinet / Sophos).Work Mode : On-site | 24x7 Support (Rotational Shifts). We are hiring a Senior Network Engineer (L3) to join our growing team...Show moreLast updated: 23 days ago

Promoted

Mars Telecom Systems - Cloud Platform Engineer - FinOps

Mars Telecom Systems Pvt. Ltd.Hyderabad

Responsibilities : - 8+ years of experience building and operating AWS infrastructure at scale, with at least 3 years in a senior or lead role.Expert-level kn...Show moreLast updated: 30+ days ago

Promoted

L3 AWS Network Engineer

ConfidentialHyderabad / Secunderabad, Telangana

Design and deploy secure, scalable AWS network architectures (VPCs, Transit Gateway, VPN, Direct Connect, etc.Troubleshoot and resolve complex network issues, ensuring high availability and perform...Show moreLast updated: 30+ days ago

Promoted

AWS Cloud Engineer

Tata Consultancy Serviceshyderabad, India

Location - Bangalore / Hyderabad.An AWS CloudOps role involves providing advanced technical support for AWS cloud infrastructure, handling escalated incidents, performing troubleshooting and root ca...Show moreLast updated: 7 days ago

Promoted

Senior Systems Engineer- Network Engineer

Staffington GlobalHyderabad, Telangana, India

Mandatory Skills - AWS Experience , NetDevOps, VPC, Transit gateway, Cloud WAN, Cloud Connectivity.BS degree in an engineering discipline or equivalent. Relevant experience of 5-8 years.Ability to b...Show moreLast updated: 2 days ago

Promoted

Telecom Systems Engineer

MANOJAVAM TECHNOLOGIES PRIVATE LIMITEDHyderabad

Qualifications : - Bachelors degree in computer science, Information Technology, Telecommunications, or equivalent experience. Proven experience operating complex, hig...Show moreLast updated: 30+ days ago

Promoted

Cloud Engineer

SHI Solutions India Pvt. Ltd.Hyderabad, Telangana, India

Managed Services Engineer – AWS (L3).Immediate Joiners or Max 15–20 Days.Managed Services Engineer (L3).AWS environments using a broad suite of services—ensuring availability, security, and perform...Show moreLast updated: 24 days ago

Promoted

Senior Network Engineer(SD-WAN)

Providence IndiaHyderabad, Telangana, India

We are seeking an experienced Network Engineer with 3 years of expertise in network engineering, including skills in Aruba SDWAN, Cisco ACI, NetScaler Load Balancer, and routing and switching.The i...Show moreLast updated: 30+ days ago

Promoted

Azure Cloud Network Engineer - Trainer

OpenBean Inc.Hyderabad, Telangana, India

Azure Network Engineer - Trainer to assist to design, build, and optimize secure, scalable, and cost-efficient cloud infrastructure in Microsoft Azure. Assist in the design, and implementation suppo...Show moreLast updated: 13 days ago

Promoted

Senior Genesys Cloud Engineer

Anlage Infotech (India) Pvt LtdHyderabad

We're seeking a Senior Genesys Cloud Engineer to join our team in Hyderabad and contribute to a leading Tier 1 multinational corporation. This is a fantastic opportunity for a skilled professio...Show moreLast updated: 30+ days ago

Promoted

Cloud Infrastructure Expert - AWS Cloud Services

NAM Info IncHyderabad

Job Title : IT Cloud Infrastructure Expert _ AWS.Location : Hyderabad, Uppal, IN Office.Work Mode : Work from Office (WFO).Job Description : Show moreLast updated: 30+ days ago

Promoted

Aws Cloud Engineer

ConfidentialHyderabad / Secunderabad, Telangana, Bengaluru / Bangalore, Chennai

Bangalore / Hyderabad / Pune / Chennai / Noida / Gurugram / Delhi.Work Mode : Hybrid based on HR rule (currently 1 day per month). Shift Timings 24 x 7 -Work in shifts on rotational basis.Total Experience in Yea...Show moreLast updated: 30+ days ago