Field Collections Director

We are seeking an accomplished and seasoned Field Collections leader to drive and manage our pan-India field collections operations. The AVP – Field Collections will play a pivotal role in leading a large and geographically diverse team, ensuring high performance, compliance, and operational excellence across all collection activities within the Banking and NBFC sectors.

Roles and Responsibilities :

• Strategic Leadership : Lead and oversee pan-India field collections operations, ensuring alignment with organizational objectives and regulatory compliance.
• Team Management : Manage a large-scale field team of 700+ Field Officers / Collection Representatives (FOS / CREs) across North, South, East, and West India regions. Drive team productivity, efficiency, and adherence to collection targets.
• Operational Excellence : Monitor and control daily collection activities, track KPIs, and implement corrective action plans for underperforming zones. Ensure timely resolution of escalations and maintain quality standards across processes.
• Performance & Risk Management : Analyze collection performance metrics, identify risks, and develop strategies to mitigate operational and credit risks. Maintain a strong focus on compliance, data accuracy, and audit readiness.
• Stakeholder & Client Management : Collaborate with internal and external stakeholders, including clients and business partners, to ensure seamless operations and service delivery. Provide insights, reports, and presentations to senior leadership and clients as required.
• Cross-functional Coordination : Work closely with tele-collections teams, credit, risk, and operations to optimize overall collection performance and recovery rates.
• Travel : Regular travel to various states and regions to monitor field activities, conduct reviews, and ensure adherence to organizational standards.

Work experience :

knowledge of Marathi isan added advantage.