Technical Support Engineer

Key Responsibilities :

• Provide technical support for back-office operations and internal teams.
• Investigate and resolve data issues using advanced SQL queries and analysis.
• Write and optimize SQL scripts to extract, transform, and report data from large relational databases.
• Troubleshoot production issues and escalate as necessary, ensuring timely resolution.
• Monitor scheduled jobs, data pipelines, and system performance metrics.
• Collaborate with development and QA teams to resolve defects and validate bug fixes.
• Document processes, incidents, and best practices to improve team efficiency.
• Perform data audits and reconciliations as :
• Experience in a fintech, SaaS, or enterprise software environment.
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 3-9 years of experience in a technical support, back-office operations, or data operations role.
• Strong proficiency in SQL (e.g., joins, subqueries, stored procedures, data modelling).
• Experience working with relational databases such as PostgreSQL, MySQL, or SQL Server.
• Solid understanding of IT support tools and ticketing systems (e.g., Jira, ServiceNow).
• Knowledge of data integrity, security, and compliance standards.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Should have experience working in 24-7 projects and be flexible to work in rotational shifts (morning, evening and night)

(ref : hirist.tech)