Customer Service Support Manager

Project : Indian Central Government Project

Experience : 8+ Years

Work Location : Financial District, Hyderabad

Roles and Responsibilities :

Team Management :

• Lead, manage, and mentor a team of 30+ customer support executives.
• Create a collaborative and high-performing work environment to achieve organizational goals.
• Monitor individual and team performance through key metrics (KPIs) to ensure quality service delivery.

Customer Support Operations :

Process Improvement :

Communication & Coordination :

Domain Expertise :

Key Requirements : Experience :

Technical Skills :

Soft Skills :

Domain Knowledge :

Additional Details :

This role offers the opportunity to work on a prestigious Indian Central Government project, lead a dynamic team, and contribute to an innovative and fast-paced domain.

If you are a motivated leader with a passion for customer service and a background in Quick Commerce, we encourage you to apply.

Skills Required

Team Leadership, Crm, English, Hindi