(Immediate Start) Customer Success

Company Description

HappyLocate, established in 2016, simplifies employee relocations across 16,000+ pin codes. Whether it's house shifting, pet relocation, office moves, or house search assistance, our advanced technology and customized solutions ensure efficient management from planning to post-move support. Join our growing list of satisfied customers and experience reliable services with HappyLocate.

Key Responsibilities :

Customer Interaction Respond to customer inquiries via Phone, Email and Chat

Handle customer complaints, escalations professionally and promptly Problem Resolution Investigate and resolve customer issues efficiently

Follow the TAT for escalation resolution Feedback Collection Constant feedback from the customers at every stage of the process

Ensuring improvement in NPS Process Adherence Documentation and records of every conversation to be maintained

Following the company and business processes without deviations Service Excellence Ensuring customer satisfaction by maintaining service standards Cross-functional coordination Areas of improvement for other team members to enhance the experience of a customer

Qualifications needed :

1 to 3 years of experience in Customer support or similar role, preferably from a Packing & Moving Industry

Excellent verbal and written communication skills

Ability to multitask and manage time effectively

Proficiency in Excel and PowerPoint