Associate, Specialist, COO Office, Business Management Support, Global Transaction Services

Business Function

Global Transaction Services (GTS) is a product group focused on the management and sale of Cash Management, Trade Finance, and Securities & Fiduciary products and services to institutional clients.

In GTS Securities & Fiduciary Services, Client Management & Implementation, you will be part of a team that provides sales and services to financial institutions, corporations, and SME customers.

Job Duties & Responsibilities

• Analyze operational cost performance, comparing budget against actuals. Identify exceptions, investigate reasons for exceptions (above and below budget), and summarize results for review. Share feedback with the stakeholders monthly. Investigate revenue leakages & report findings to GTS Head & the Finance team
• Retrieve weekly performance information from branches for sales campaigns, collate results and feed back to the Product Managers and customer service
• Driving monthly business review and effectively running it to track monthly business performance on all drivers
• Steering business with regular updates on Market related indicators on Peer Banks CA, FD, Exports / Imports Data, Payments Indicators (NEFT / RTGS), FDI related inputs, BBPS Entity wise monthly business review and effectively running it to track monthly business performance on all drivers
• Conduct a trend analysis to determine which income elements can be grown, which are not growing to expectation etc
• To work on resource and cost rationalization. Develop and implement performance management tools for all levels
• Work with the Regional office and develop MIS formats to measure productivity and effectiveness at a country level
• Ensure feedback / suggestions from the teams are utilized to incorporate any necessary changes in strategy from time to time
• Engage in continuous discussions and healthy debates with the regional teams to ensure free flow of ideas which will in turn lead to more productive and effective strategy
• To engage in continuous discussions with the IT team and vendors to ensure delivery of key system requirements
• Support product specialists and the direct sales team in marketing of group schemes and other corporate products to local businesses
• Undertake frequent competitor analysis so that DBS product suite is in line with (or ahead of) competing banks. These updates to be shared with the Head Cash Management and Product teams at regular intervals. Also identify local promotional activities which will help reinforce the DBS brand
• Keep attuned to the current economic and financial markets so as to be current and proficient in attending to customers' queries

Experience

Education / Preferred Qualifications

An MBA or Chartered Accountant or equivalent degree is preferable, with at least 6-8 years with banking / product knowledge

Core Competencies

Technical Competencies

DBS India - Culture & Behaviors

Primary Location

India-Maharashtra-Mumbai

Job

COO Office / Business Mgt & Support

Schedule

Regular

Job Type

Full-time

Job Posting

Aug 8, 2025, 12 : 23 : 02 PM

Skills Required

regulatory guidelines , Competitor Analysis, Market Knowledge