Associate, Global Client Services
ConfidentialMumbai30+ days ago
Job descriptionMotivated by results : The work is fast-paced - you will be working on multiple requests each day, with tight timelines and high standards so you ll need to organise your time well, have great attention to detail and adhere to our compliance framework. Inquisitive : Your projects will span a wide variety of industries and geographies which you will need to understand at a high level. It s important that you enjoy learning, are able to quickly understand key information and use this to find the right experts for each project. Target driven : Our services are in high demand and we all work to targets so we need people who are excited by a hands-on, high performing and results-oriented role and who are driven to exceed expectations for our clients. Relationship builder : You ll have a chance to build relationships with a wide variety of industry experts across different industries and seniority levels so you need to have great communications skills (both written and verbal) and be able to adapt your communication style effectively. Team work : As part of a global team, teamwork is essential - you ll be collaborating with colleagues locally and internationally when executing on projects. Our culture is centred around feedback and open communication, we look for people who are open to continuous professional development. Your promotion to a Senior Associate is based on achievement against performance goals. At this point, you will have the opportunity to choose your career track : either; Manager Track, where you start our Emerging Leaders program to develop your leadership skills and have the opportunity to apply for a Connections Manager role Individual Contributor track, where you will continue to hone your client engagement skills and unlock greater bonus earning potential. Business Acumen : understand and navigate corporate structures, sector value chains, and key stakeholders. Learn to identify key drivers and dynamics to understand your clients knowledge gaps and engage with industry experts. Gain an introduction to the world of investment and how decision makers in this field think Persuasion and Negotiation : learn how to effectively pitch to senior industry executives, persuade them to engage with clients and negotiate terms Relationship Building : increase your network and build relationships with clients and industry experts by delivering a high-end customer experience throughout Time Management : execute on multiple projects at a given time, manage competing priorities and changing client requests. Prioritisation and context switching are key in order to handle the fast-paced environment we operate in Stakeholder Management : sharpen your interpersonal skills as you collaborate with others to share knowledge and develop sourcing strategies when executing on client requests Youre a total go-getter , ready to roll up your sleeves and not afraid to get your hands dirty.. You are confident in your ability to multitask , remain organized , and feel excited when working on multiple projects simultaneously You are an independent thinker who thrives on the freedom to explore your ideas You re eager to learn and we provide you with the resources and coaching you need as you bring value to your clients and experts. You are an effective communicator who creates engaging narratives to convey your ideas to diverse audiences You are not afraid to pick up the phone to get an answer - cold calling doesnt intimidate you You continuously seek feedback to ensure you remain at the top of your game. You have completed a Bachelors or Masters degree, with strong academic credentials and / or extensive experience in a client-facing role.
Responsibilities :
- Reach out to relevant experts in Europe and the Americas to present the opportunity and encourage them to participate in consultations with our clients.
- Deliver excellent client service by being a fast, responsive, thoughtful and proactive research partner.
- Negotiate and persuade experts to connect with our clients at short notice, scheduling calls as soon as possible, whilst operating within our industry-leading compliance framework.
- After 4-5 months, you will be driving the long-term performance of your book of business by understanding your clients research needs and continuously monitoring how our content can best support them.
What we look for :
The next step in your Third Bridge career could be :
In your first year, you will sharpen your skills in...
Qualifications
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Skills Required
Data Analysis, Client Management, Sql, crm software, Project Coordination, Reporting Tools
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Client Service Associate • Mumbai
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